Technical Support · Site & Data Migrations · Web Operations
I am a customer focused technical professional with 8+ years of experience, from a level 1 technical support role through to running site migrations and supporting 20+ production websites. I diagnose issues, see tickets through to resolution, and manage migrations end to end. I am relocating to Wellington with full New Zealand work rights.
// quick stats
Core Strength
Across my roles I have planned and delivered multiple website migrations end to end, protecting data, performance, and rankings through every cutover. This is hands on migration work, not theory.
// Across iClick Media, UWSM & freelance clients
I have led and supported site migrations for clients in Singapore, the UK, and India, working with customers and their teams to move sites cleanly between platforms and hosting setups without losing data or breaking pages.
Migration & Support Skills
Platforms & Tools
Comfortable with AI tools, including Claude
I use AI tools such as Claude every day to work faster, troubleshoot, and improve processes. I pick up new and complex software quickly, and go deep on a product until I know it inside out.
Career
8+ years across technical support, web operations, and migrations, working with customers directly, solving technical problems, and seeing issues through to resolution.
Self-employed
// Nov 2025 to Present
Deliver technical web and migration work for clients across Singapore, the UK, and India. Rebuilt a client site from WordPress to a static hosted setup and scoped a content management backend, managing the full migration and handover. Manage customer expectations directly, scope requirements, and see issues through to resolution within agreed timeframes.
iClick Media Pte Ltd · Singapore
// Nov 2024 to Nov 2025
Managed operations and support for 20+ production websites as the main technical contact. Led full website migrations with no loss of data or rankings, including URL planning, redirect setup, and pre and post migration checks. Diagnosed crawl, indexing, redirect, and performance issues and worked with developers to resolve them quickly. Explained technical problems in plain language to clients with no technical background.
United World Sports Management
// Jan 2020 to Sep 2024
Ran day to day website operations including content publishing, updates, and landing page work across multiple sites. Assisted with website migrations, setting up redirect rules and checking that no key pages were lost during transitions. Fixed layout, responsiveness, and performance issues directly in live production environments over a 4 year period.
SIFI Technologies Pvt. Ltd. · New Delhi
// Dec 2017 to Jan 2019
Provided level 1 technical support to customers over 13 months, triaging and diagnosing issues as they arose and ensuring every ticket was seen through to resolution within agreed timeframes. Logged, tracked, and followed up on support requests, escalating complex issues where needed and keeping customers updated throughout. This role built my foundation in customer communication and structured troubleshooting. Experience certificate available.
Capabilities
My strengths sit where customer support, hands on technical troubleshooting, and migration delivery meet.
Level 1 support · Ticket triage · Issue diagnosis · Escalation · Resolution within SLA · Customer communication
Migration planning · 301 redirects · URL mapping · Pre/post checks · Cutover · Post-migration support
Reading logs · Tracing data flow · API & network call checks · Crawl & indexation · Step by step fixes
WordPress · WooCommerce · Shopify · cPanel · FTP · Static hosting · SaaS environments
Plain language explanations · Requirement analysis · Managing expectations · Technical writing · Documentation
Daily use of Claude and other AI tools · Faster troubleshooting · Process improvement · Quick to learn new software
Tools
Contact
Open to technical support, migration, and web operations roles in Wellington and across New Zealand. I bring 8+ years of hands on experience, a documented level 1 support background, real migration delivery, and the ability to learn new software fast.